SMS Terms & Conditions
Official disclosures and operational terms for the AI Pilots Customer Care and Account Messaging program.
1. Program Name & Sponsoring Entity
Program Name: AI Pilots Customer Care & Support Alerts
Operating Entity: AI Pilots is a verified DBA of Chanise Marie Avery (Federal EIN: 41-5034361).
Headquarters: 39307 Jefferson Dr, Palmdale, CA 93551.
Direct Line: (661) 486-4600 | Email: [email protected]
2. Use Cases & Message Types
Text messages sent under this campaign are strictly transactional, customer-support, and onboarding-related. Messages include:
- Confirmation of scheduled technical and agency partner consultations.
- Account access alerts, service delivery milestones, and monthly performance report notifications.
- Direct two-way customer support responses to inquiries initiated via our web contact forms or phone hotline.
3. Opt-In Methods & Voluntary Consent
End users opt in to receive text messages through the following voluntary channels:
- Online Web Forms: Submitting a contact request at https://aipilots.site/contact/ or an agency application at https://aipilots.site/#partner-apply and checking the explicit, optional SMS opt-in consent checkbox.
- Inbound Phone Intake: Orally requesting text message follow-up during an inbound phone call to our partner desk at (661) 486-4600.
Notice: Consent to receive marketing or transactional text messages is strictly voluntary and is never required as a condition of purchasing any goods, software licenses, or consulting services.
4. Message Frequency & Cost
Message Frequency: Message frequency varies based on client requests and active support tickets. Typically 1 to 4 messages per inquiry or project milestone.
Rates: Message and data rates may apply according to your wireless carrier agreement. AI Pilots does not charge end users any direct fee to receive standard SMS alerts.
5. How to Opt-Out (STOP)
You may opt out of SMS communications at any time. Simply reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from AI Pilots. You will receive one final confirmation SMS confirming your cancellation. No further messages will be sent unless you re-enroll.
6. Customer Support (HELP)
For help or customer assistance, reply HELP to any message. You may also contact our team directly:
- Phone: (661) 486-4600 (Mon–Fri, 8am–6pm PST)
- Email: [email protected]
- Online Support: https://aipilots.site/contact/
7. Carrier Liability Disclaimer
Mobile carriers (including T-Mobile, AT&T, Verizon, and associated MVNOs) are not liable for delayed or undelivered messages.
8. Privacy & Data Protection
Strict Mobile Privacy Mandate: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
For our complete data handling policies, please review the AI Pilots Privacy Policy.